Returns will be accepted for full refund (less free shipping charges if applicable) should you not be satisfied with the item you purchased as long as you have all the original packaging materials and the item is returned within 15 days of delivery. Damaged or defective urns will be picked up (at our expense) and replaced or a refund issued once the damaged/defective urn is in our possession. It shall be your responsibility to carefully package and arrange shipment for your return. Under NO circumstance will we accept returns for urns or jewelry that have had ashes placed in them or have been engraved, unless there was an error on our part with the engraving or the urn is defective. All CLEARANCE items are non-returnable/refundable.