Cremation Package Questions
When you select either our Priority or Premium Cremation Packages your loved one’s cremation is given precedence over those that have chosen our Basic Cremation Package. Our staff will process the death certificate, request permits and handle other details required to move forward with the cremation as a matter of greatest importance. Once the necessary permits are secured, your loved one’s cremation will take place prior to any other cremations taking place.
Concierge service is included with our Premium Cremation Package and includes additional assistance above and beyond those items listed with our other packages. There are many examples, including, but not limited to, military honors scheduling, cemetery scheduling, prison furlough requests, employer death verification and airline bereavement verification.
A Lone Star Cremation Exclusive
There are several steps we go through in order to complete a cremation. Some of these include, obtaining a signed death certificate, requesting a Medical Examiner Cremation Letter, securing a Burial Transit Permit, ordering certified copies of the death certificate, etc. If you select our Priority or Premium Cremation Packages you will get email and text alerts as we move through the process. This convenient feature allows you to be kept up-to-date on the cremation status as our staff works through the process of securing all the necessary authorizations.
All of our cremation packages include the required permits and authorizations necessary in order to perform a cremation in Texas. This includes a filed Death Certificate, Medical Examiner Letter and the Texas State Burial Transit Permit.
*Buyer Beware: Many or our competitors charge extra for these permits.
Transportation includes picking up of the deceased from a residence, hospital, nursing home or medical examiner’s office (within our service area) and delivery to our crematory. Our transportation services are available 24/7 and we strive to be on sight within 2 hours of being notified.
*Buyer Beware: Many of our competitors charge extra for residential pickup.
Free shipping in our Priority or Premium Cremation Packages includes shipping the ashes and death certificates together in one package to one address in the Continental United States.
Death Certificate Questions
We take care of this for you when you place your original order with us. Our packages come with a set number of certified death certificates. However, you may add additional copies to any package. The charge is $4 for each copy.
Please note: We only facilitate the original order of death certificates. Please make sure your order is sufficient. Once that order has been placed with the State we cannot add to your order. If later you need additional copies of the death certificate you will have to contact the local registrar where the death occurred and order directly from them. It can take up to four weeks after the cremation is complete to receive the certified death certificates from the State Bureau of Vital Statistics in Austin.
The short answer is four to six weeks. We have written a blog article that gives more explanation about the process and timeline.
Death certificates in Texas may be pending if awaiting the final cause of death because of an autopsy or toxicology.
If you’re loved one was sent to the medical examiner’s office or an autopsy was ordered by a Justice of the Peace there is a very good chance that the certified copies you ordered from us will have a “pending” cause of death.
By law a funeral director must file and order certified copies of a death certificate within 10 days of the persons death. Often times the medical examination will require toxicology results to make a final determination of the cause of death. These results can take up to 90 days. Therefore, the medical examiner must certify the death as pending until he receives the toxicology results and will then amend the death certificate with a final cause of death.
Death certificates that have a “pending” cause of death are considered legal documents in Texas and can be used to probate an estate, secure Social Security Benefits and provide proof of death to financial institutions.
Pending deaths certificates are legal certified copies and can be used in exactly the same manner as non-pending death certificates. Texas Law does not differentiate between pending and non-pending death certificates in their ability to prove death. However, in some very rare circumstances an insurance policy that is “contestable” may require a medically amended death certificate with the final manner and cause of death before settling any claims.
We service the following counties: Bell, Bosque, Collin, Coryell, Dallas, Denton, Ellis, Falls, Erath, Hill, Hood, Johnson, Kaufman, Limestone, McLennan, Palo Pinto, Parker, Somervell, Rockwall, Tarrant and Wise Counties.
Please Note: Certain counties are only available with our Priority and Premium Package.
Has a death occurred? When our services our needed, have the hospital or hospice personnel call us so that we can make arrangements to take your loved one into our care. Then you should complete our online arrangement process. If your loved on is at the medical examiner’s office just complete our online arrangement process and will handle all the necessary details.
We encourage you to settle your differences prior to hiring us. However, if a dispute arises during the cremation process the State of Texas has given us some guidelines on how to deal with disputes.
Yes! However, you need to designate that person prior to death. Click here to download the appropriate form.
No. In fact we were the first provider to allow families to make all the necessary arrangements online.
If you desire to view the body, we can arrange a private goodbye at our crematory (Additional Fees Apply). We can also make arrangements to have the body embalmed and dressed for a public viewing. Our directors will be happy to go over the different options available and the costs associated with each of them.
Our goal is to complete the cremation as quickly as possible; however, the process is dependent on several different state agencies and the doctor who is responsible for signing the death certificate. For 90% of the families we serve the average turnaround is 3 to 7 business days. If your arrangements are time sensitive you may want to consider our Silver or Gold packages. Families that purchase our Priority or Premium Package will be given priority when scheduling their loved ones cremation.
Please note: Texas Law gives the physician up to ten business days to sign a death certificate. Without a signed death certificate we cannot move forward with the cremation.
Absolutely! (Additional Fees Apply)
All cremations are performed at a licensed and bonded crematory. The actual facility used will depend on where the death occurs.
All newspaper have a department that handles obituaries. Call the newspaper and they will put you in touch with the people you need to speak to. We will assist you with this if you purchase either our Priority or Premium Package. A free obituary on our website is included with all our cremation packages.
One of the benefits of cremation is that you can plan a memorial service at your convenience. You are not required to rush through the process, which is so common with traditional burial.
Prepaid cremations are governed by the Texas Department of Banking. In order to prepay, an insurance annuity must be set up to meet the minimum state requirements. This requires that the beneficiary be in good health and must be underwritten by a licensed pre-need insurance agent. Because of the additional paperwork involved and in order to keep our prices low, we only allow prepayment of our Premium Package.
Because so many families would like to have everything taken care when a loved is close to needing our services, we allow you to create a cremation quote for any of our cremation packages that is guaranteed for six months. In addition, you can give us the necessary vital information and complete the required forms. When our services are needed, just report the death to us. Our staff will send you an invoice containing your guaranteed quote which can be paid online or in-person. To get started with your no obligation quote, CLICK HERE.
We accept life insurance polices for payment that meet certain criteria. Firstly, our staff must be able to verify that the policy is in-force and is assignable. Secondly, the policy must not be contestable (usually less than two years old). Finally, the beneficiary must be able and willing to assign a portion of the proceeds of the policy over to cover the cremation bill. Because of the necessary paper work and the delay in receiving payment, we only allow life insurance payments for our Premium Package.
Please note: There is a 4% added service charge on top of the total cremation bill to accept insurance for payment.
When someone passes away, funeral directors are required by law to notify Social Security. We do this when we create the death record and with Form SSA-721. This should stop any benefits the deceased was receiving. You will still need to contact Social Security if you need to make any adjustments or apply for other benefits.