Who can authorize the cremation? (Click HERE for the Legal Text)
The legal next of kin or designated agent (if signed and acknowledged by such person prior to death) can authorize the cremation. In cases where there are multiple next of kin all such persons must authorize the cremation.
Can someone other that my legal-next-of-kin authorize the cremation?
Yes! However, you need to designate that person prior to death. Click HERE to download the appropriate document.
What if my family members cannot agree? (Click HERE for the Legal Text)
We encourage you to settle your differences prior to hiring us. However, if a dispute arises during the cremation process the State of Texas has given us some guidelines on how to deal with disputes.
What is your service area? (Click HERE for DFW Map)
We service all of the Dallas, Fort Worth Metro area and some of the Waco/Central Texas area. If you are unsure whether or not you are in our service area, please contact us prior to death so that we can determine if we are able to serve you.
When death occurs, what should I do?
Has a death occurred? When our services our needed, have the hospital or hospice personnel call us so that we can make arrangements to take your loved one into our care. Then you should complete our simple three-step arrangement process. If your loved on is at the medical examiner’s office just complete our three-step arrangement process and will handle all the necessary details.
Do I have to come to your facility to finalize the paperwork?
No. In fact we were the first provider to allow families to make all the necessary arrangements online.
Can I view the body after it has been removed from the place of death?
If you desire to view the body, we can arrange a private goodbye at our crematory (Additional Fees Apply). We can also make arrangements to have the body embalmed and dressed for a public viewing. Our directors will be happy to go over the different options available and the costs associated with each of them.
Can I witness the cremation?
Absolutely! (Additional Fees Apply)
Where do the cremations take place?
All cremations are performed at a licensed and bonded crematory. The actual facility used will depend on where the death occurs.
How long does it take to complete the cremation? (Click HERE for Long Explanation)
Our goal is to complete the cremation as quickly as possible; however, the process is dependent on several different state agencies and the doctor who is responsible for signing the death certificate. For 90% of the families we serve the average turnaround is 3 to 7 business days. If your arrangements are time sensitive you may want to consider our Silver or Gold packages. Families that purchase our Silver or Gold package will be given priority when scheduling their loved ones cremation.
Please note: Texas Law gives the physician up to ten business days to sign a death certificate. Without a signed death certificate we cannot move forward with the cremation.
When can we have a memorial service?
One of the benefits of cremation is that you can plan a memorial service at your convenience. You are not required to rush through the process, which is so common with traditional burial.
How do I place an obituary in the newspaper?
All newspaper have a department that handles obituaries. Call the newspaper and they will put you in touch with the people you need to speak to. We will assist you with this if you purchase either our Silver or Gold package. A free obituary on our website is included with all our cremation packages.
Where do I get certified copies of the deceased’s death certificate?
We take care of this for you! We even give you the first copy with our Bronze Package and six copies with our Silver or Gold Package. Just let us know how many additional copies your will need. The charge is $4 for each copy.
Please note: It can take up to 3 weeks after the cremation is complete to receive the certified death certificates from the State Bureau of Vital Statistics in Austin.
Is there anything else I will be required to buy?
No! We do offer other services; however, there are no hidden fees in our packages.
Can I pre-pay for your services?
Yes; however, in order to keep our everyday prices low, we only allow prepayment of our “Gold” package.