Have Questions?

What is your service area?

We are equipped to serve all of the DFW area. If you are unsure whether or not you are in our service area, please contact us prior to death so that we can determine if we are able to serve you.

When death occurs, what should I do?

Lone Star should be called as soon as you receive permission from the proper authorities.  Then you should complete the registration form, have the next-of-kin sign the cremation forms and then pay for the package.

Who can authorize the cremation?

The legal next of kin or designated agent (if signed and acknowledged by such person prior to death) can authorize the cremation. In cases where there are multiple next of kin all such persons must authorize the cremation. For additional information or special circumstances concerning this issue please contact us for assistance prior to death.

Can my domestic partner authorize the cremation?

Yes! However, you need to designate that person prior to death. Click HERE to download the appropriate document.

Do I have to come to your facility to finalize the paperwork?

No! Everything can be handled by online, by email or fax.

Can I view the body after it has been removed from the place of death?

In order to keep our charges as low as possible we only allow viewing of the body in situations where the identity of the deceased is in question. If you desire to view the body, arrangements can be made to have the body embalmed so that we can accommodate this request and additional charges will apply.

Where do the cremations take place?

All cremations are performed at a licensed and bonded crematory. the actual facility used will depend on where the death occurs.

Can I witness the cremation?

Absolutely! However, there is an additional fee of $195 to accommodate this request.

How long does it take to complete the cremation and get the ashes back?

Our goal is to complete the cremation as quickly as possible; however, the process is dependent on the several different state agencies and the doctor who is responsible for signing the death certificate. Usually this takes anywhere from 2 to 5 business days.

When can we have a memorial service?

One of the benefits of cremation is that you can plan a memorial service at your convenience. You are not required to rush through the process, which is so common with traditional burial.

How do I place an obituary in the newspaper?

All newspaper have department that handles obituaries. Call the newspaper and they will put you in touch with the people you need to speak to. Please keep in mind that we will post a free obituary on our site thus eliminating any newspaper charges.

Where do I get certified copies of the deceased’s death certificate?

We take care of this for you!  We even give you the first copy.  Just let us know how many additional copies your will need.  The charge is $4 for each copy.

Is there anything else I will be required to buy?

No! We do offer other services; however, there are no hidden fees in our package.

Can I pre-pay for your services?

In order to keep our prices low, we do not offer a pre-payment plan. However, we encourage you to register and join our society so that you or your loved one’s wishes can be more easily carried out.